Staying Healthy
Virtual doctor visits: A new kind of house call
A doctor shows up on your computer or smartphone, not your doorstep. Should you try it?
Image: AndreyPopov/ Thinkstock
Getting a doctor's advice no longer requires a visit to the exam room. Thanks to videoconferencing applications (apps) for smartphones, tablets, and home computers, you can experience a virtual visit with a physician at any time, day or night. "The convenience factor is striking. You're home sick, and 24/7 you can see a doctor on your electronics," explains Dr. Ateev Mehrotra, an internist and a Harvard Medical School researcher who studies new ways of delivering health care.
Not just a fad
Quality of care
Physicians who take part in virtual visits are vetted. They're assigned to you based on where you live, they are licensed in your state, they're board-certified, they carry malpractice insurance, and they can even order tests and prescriptions for you. But without seeing you in person, their ability to assess you is limited. "The physician can look at your rash, but can't examine the back of your throat or listen to your lungs. If it's a virtual visit for depression, it probably doesn't make a difference. But if you're having abdominal pain, you really need a doctor who can perform a physical examination," says Dr. Mehrotra.
Studies on virtual visits have been mixed. For example, antibiotics may not be prescribed as appropriately during virtual visits as during in-person visits. "And it appears that physicians are much less likely to order a test you may need, which could be a problem if you have strep throat," says Dr. Mehrotra.
When to try a visit
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