References for “Learning how to say ‘I’m sorry’ ”
Allan A, et al. "Exploration of the Association Between Apology and Forgiveness Amongst Victims of Human Rights Violations," Behavioral Sciences and the Law (2006), Vol. 24, No. 1, pp. 87–102.
DiBlasio F. "The Use of a Decision-Based Forgiveness Intervention Within Intergenerational Family Therapy," Journal of Family Therapy (Feb. 1998), Vol. 20, No. 1, pp. 77–94.
Kohn LT, et al. To Err is Human: Building a Safer Health System (Washington, D.C.: National Academies Press, 2000).